Start with what the claim actually costs
The shared example, not an insurer quote: One UK owner-occupier renews the same buildings-and-contents cover on 3 November 2026, with identical insured risks, limits and payment method for one year. We assume a £150 compulsory excess on the relevant claim and compare £250 versus £1,000 voluntary excess: £400 versus £1,150 in total, only if the policy adds the two. Illustrative annual premiums are £360 and £240 respectively, a £120 saving. Neither premium is a market rate or an actual quotation. The calculations assume one covered claim, no other deductions, and an unchanged renewal price; in reality check the schedule for each claim type and obtain two like-for-like quotes from the same insurer.
In a claim, you generally bear the first part of the covered loss up to the applicable excess; the insurer pays the rest, subject to the policy. In our simplified example a £1,800 covered loss costs £400 under the lower option and £1,150 under the higher. Add premiums and the year costs £760 versus £1,390. With no claim it costs £360 versus £240. On a £500 covered loss, the higher excess swallows the entire loss: totals are £760 and £740. This is not a forecast of claims. It is a comparison of precisely defined outcomes.
The ABI explains that increasing the excess may reduce the premium but warns against choosing more than you can afford at claim time. The key question is not just whether £120 is attractive; it is whether the household can pay £1,150 without borrowing or delaying essential repairs.